Ursus_americanus is discussing:

"Our guests' experience is a top priority at Firehouse Subs and we're saddened to say that this guest was not treated with the heartfelt service we expect at one of our restaurants," said Firehouse Subs.

1) I guess I could see that happening if some idiot asked for a name, couldn't understand it, and wrote ching chong in a restaurant environment. Could have happened.

2) Zhe Zhao sounds like a Chinese name. If the guy is an exchange student from China... FUCK him. I've been to China, and the Chinese.... do not give a fuck what we call them. They will call you a red-haired barbarian right to your fucking face in China. This is a show for the fucking Baizuo.